Abstract:

Continuous professional education and workplace learning have become essential mechanisms for supporting employees operating in highly regulated professional environments. In the banking sector, professionals involved in financial intermediation are required to combine technical knowledge, regulatory awareness and advisory competencies in order to perform their roles effectively. As financial regulations evolve and professional responsibilities expand, banking institutions increasingly rely on structured training and professional learning practices to strengthen employee competencies. Despite the growing importance of professional education in regulated sectors, limited research has examined how workplace learning contributes to the development of human capital required for banking intermediation.

This study approaches banking intermediation from a workplace learning perspective, focusing on the competencies required for banking professionals, the influence of regulatory frameworks on professional training needs, and the role of organisational learning practices in supporting employee development. The study adopts a quantitative research design to explore the relationship between professional competencies, regulatory requirements and workplace learning practices in banking institutions. Data were collected through a structured questionnaire administered to 381 employees working in banking organisations between October 2025 and January 2026. The analysis was conducted using SmartPLS software and the Partial Least Squares Structural Equation Modeling (PLS-SEM) method.

The findings indicate that professional competencies related to banking intermediation are positively associated with the perceived importance of workplace learning and professional training initiatives within banking institutions. The results also show that the regulatory environment significantly influences the training and development needs of banking professionals, reinforcing the importance of continuous professional education in regulated financial sectors. In addition, workplace learning practices play a central role in supporting human capital development, enabling employees to strengthen professional competencies and adapt to evolving regulatory and organisational demands. Overall, the findings highlight the importance of structured learning environments within organisations operating in complex regulatory contexts.

The study contributes to discussions on professional education and workplace learning by demonstrating how training and organisational learning practices support employee development in regulated professional sectors. The results provide implications for the design of workplace training programmes and professional development strategies in banking institutions and underline the importance of integrating continuous learning practices into organisational environments in order to support effective human capital development and lifelong learning in regulated industries.

Keywords:

Workplace Learning, Professional Education, Competence Development, Workplace Training, Banking Sector Training.