Abstract:

The article presents the results of a first study conducted at the University of Technology and Life Sciences in Bydgoszcz in the field of student satisfaction. For this purpose, a new research tool developed by the team consisting of from representatives of quality science, university authorities, students and employees. The research tool was consulted among employees and students, and then tested it among the students of the Faculty of Management. This pilot study allowed to verify the readability and comprehensibility of the questionnaire.

The main purpose of the articles was to assess students' satisfaction in various areas of university functioning.

Introduction of the article defined the concept of satisfaction especially in the provision of services. The aim of the study was to determine the level of student satisfaction, including evaluation of the functioning of the library, evaluation of the quality of the dean's work, assessment of social-living conditions in the students' homes, and evaluation of the quality of student canteen work. An attempt was made to determine what factors leveled them and were evaluated by students.

The study was preceded by a broad promotional campaign addressed to students informing about the need and purpose of the study. The study was conducted electronically among all University students in June 2017. A total of 237 students participated in the study. Students expressed their opinions about the Campus, paying particular attention to the lack of rest areas during breaks between classes, lack of space for team work outside the classroom, and improved WIFI coverage at the campus. Departments were assessed at 3.36, dean's office at 3.83, canteen and buffets at 3.51, respectively. The highest score was obtained by the Library - 3.88, and the student's home the lowest - 3.36. The results of the evaluation were presented to the university authorities and students. In order to ensure an adequate level of student satisfaction, a plan of actions requiring implementation in the new academic year was developed.

The research indicates the need to ensure the quality of higher education and the implementation of methods for monitoring and managing student satisfaction

Keywords:

Satisfaction rating, higher education, quality assurance, student, university.