About this paper

Appears in:
Pages: 7141-7147
Publication year: 2016
ISBN: 978-84-608-8860-4
ISSN: 2340-1117
doi: 10.21125/edulearn.2016.0558

Conference name: 8th International Conference on Education and New Learning Technologies
Dates: 4-6 July, 2016
Location: Barcelona, Spain

TACIT KNOWLEDGE ACQUISITION IN ONLINE LEARNING AT UK UNIVERSITIES

A.L. Ketcha Djiffouet1, J. Johannesson2, P. Bocij3

1University of Wales Trinity Saint David (UNITED KINGDOM)
2University of Agder (NORWAY)
3Aston University (UNITED KINGDOM)
The effective sharing of knowledge is essential to improve organisational and individual performance. Tacit knowledge is certainly the most important but difficult form of knowledge to deal with, given its soft nature and the fact that it is typically not written down or codified in any form. In any domain, tacit knowledge such as practical experience, know-how, or trick of the trade, is known to have a significant impact on the quality of work and professional effectiveness. To pass on tacit knowledge, face-to-face contacts are highly recommended. Indeed, apprenticeships continue to gain popularity as effective means for novices to gain hands-on skills and experiential knowledge from the masters.

With the shift to the digital era, online learning has emerged and now widespread. The main concern is whether or not people are able to share and gain tacit knowledge online. The question persists simply because of the paucity of empirical studies that examine the nature of knowledge shared via online learning and tacit knowledge gain. In this study, an experiment is conducted using a control group experimental study design with a sample of 154 second year undergraduate business students and 1 expert gathered together to exchange knowledge in an online Business Presentation (BP) course. A tacit knowledge inventory in the form of a questionnaire is created with BP specific workplace practices in mind. Contemporary approaches, techniques and tools like knowledge objects are integrated and applied to promote tacit knowledge sharing and retention. Exchanges are monitored and analysed using thematic analysis. Having assessed tacit knowledge ability in individuals, we are then able to ascertain the gain via online learning of practical skills in order to deliver quality and professional presentations.

The findings show that people can share knowledge that falls into the tacit knowledge spectrum in online learning. However, the amount of tacit knowledge acquired is considerably low compared to what has been echoed in many studies. This could be explained by the age, the experience, the absorptive capacity of participants and the time exposure with available tacit knowledge sources. Despite the sophistication of ICTs and instruction design techniques applied, online learners are not exploiting them in a meaningful way that facilitates tacit knowledge flow. This research indicates how much tacit knowledge can be gained in online learning and suggests the characteristics of an optimal online learning environment for tacit knowledge transfer.
@InProceedings{KETCHADJIFFOUET2016TAC,
author = {Ketcha Djiffouet, A.L. and Johannesson, J. and Bocij, P.},
title = {TACIT KNOWLEDGE ACQUISITION IN ONLINE LEARNING AT UK UNIVERSITIES},
series = {8th International Conference on Education and New Learning Technologies},
booktitle = {EDULEARN16 Proceedings},
isbn = {978-84-608-8860-4},
issn = {2340-1117},
doi = {10.21125/edulearn.2016.0558},
url = {http://dx.doi.org/10.21125/edulearn.2016.0558},
publisher = {IATED},
location = {Barcelona, Spain},
month = {4-6 July, 2016},
year = {2016},
pages = {7141-7147}}
TY - CONF
AU - A.L. Ketcha Djiffouet AU - J. Johannesson AU - P. Bocij
TI - TACIT KNOWLEDGE ACQUISITION IN ONLINE LEARNING AT UK UNIVERSITIES
SN - 978-84-608-8860-4/2340-1117
DO - 10.21125/edulearn.2016.0558
PY - 2016
Y1 - 4-6 July, 2016
CI - Barcelona, Spain
JO - 8th International Conference on Education and New Learning Technologies
JA - EDULEARN16 Proceedings
SP - 7141
EP - 7147
ER -
A.L. Ketcha Djiffouet, J. Johannesson, P. Bocij (2016) TACIT KNOWLEDGE ACQUISITION IN ONLINE LEARNING AT UK UNIVERSITIES, EDULEARN16 Proceedings, pp. 7141-7147.
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