TRAININGS OF LOCAL AUTHORITIES' EMPLOYEES IN E-SERVICES FOR RESIDENTS. INSIGHTS FROM POLAND
UTP University of Science and Technology (POLAND)
About this paper:
Conference name: 10th annual International Conference of Education, Research and Innovation
Dates: 16-18 November, 2017
Location: Seville, Spain
Abstract:The paper is a continuation of two pieces of research presented at the EDULEARN2017 conference. The research concerned trainings of local authorities' employees in Poland, co-financed from the European Social Fund of the Operational Programme Human Capital. The first one referred to the training coverage for competitions announced by the Ministry of Administration and Digitization in Poland as well as discussed the benefits, reported by Polish local authorities, of the training project implementations in 2007-2013. The second one analyses the opinions of local authorities' employees on the trainings completed in terms of personal and professional career development and the applicability of the knowledge and skills acquired for the jobs held.
The primary objective of this paper is to present the trainings of local authorities' employees provided in 2014-2015 as part of the project “County Authorities – ready for rendering public e services for residents” accompanied by the applicable opinions expressed by the local authorities' employees.
The introduction discusses the e-government definition, refers to the European Union strategy for information society and documents as development pillars. It also deals with the role of ICT in e-services addressed to citizens and businesses and points to the Central and Eastern European countries having a lot to do to catch up with building the information society, especially, e-government solutions.
Then, short characteristics are provided to cover the trainings project addressed to the local authorities' administration in terms of e-services for residents, implemented in one of the counties of the Kujawsko-Pomorskie Province in 2014-2015.
The key part of the paper presents general opinions on the training project and detailed opinions about each of the three modules delivered for three different groups of local authorities’ employees: managerial personnel, public servants and IT specialists.
Last but not least, the paper offers some conclusions and recommendations for trainings addressed to the local-authorities' personnel on delivering e-services for citizens.
Keywords: Local authorities' employee, EU funds, e-administration, e-government, e-services.