About this paper

Appears in:
Pages: 720-729
Publication year: 2013
ISBN: 978-84-616-2661-8
ISSN: 2340-1079

Conference name: 7th International Technology, Education and Development Conference
Dates: 4-5 March, 2013
Location: Valencia, Spain

QUALITY ASSURANCE IN HIGHER EDUCATION: MONDRAGON UNIVERSITY´S JOURNEY FROM 1995

The demand for quality management of today’s colleges and universities, as well as the strengthening of their customer oriented approaches in interactions with students, enterprises, society and institutions in higher education has been increasing all over the time (Owlia and Aspinwall, 1996). Thus, higher education institutions have been implementing different frameworks, models and schemes for quality deployment, based on approaches and references that have evolved over the time (Mergen et al., 2000). Due to this evolutionary fact and the requirement to sort out the problems arising from the integration of these different approaches, higher institutions have the need to approach quality assurance from an efficient while integrated scheme (Houston, 2008).

In this context, the aim of this paper is to show the Mondragon University´s journey in the implementation of different quality schemes and models. The starting point of this journey was the implementation of ISO 9000 (Kraš et al., 2007) standard in the lifelong learning activity (closer to university-industry collaboration) in 1995, continuing with the deployment of process management schemes and the adoption of EFQM (European Framework for Quality Management), and finishing with the active participation on higher education quality evaluation regional and national programs.

Therefore, the case described in this paper explains the approach developed by Mondragon University as long as the experiences obtained, lessons learned and suggestions for institutions approaching this challenge. Thus, the experience highlights the important role of an institutional quality management strategy and holistic approach, the management based on processes, as well as the implication of all the staff and students on a participative management organisation (Coates, 2005).
@InProceedings{IGARTUALOPEZ2013QUA,
author = {Igartua L{\'{o}}pez, J.I. and Errasti Lozares, N. and Markuerkiaga Arritola, L.},
title = {QUALITY ASSURANCE IN HIGHER EDUCATION: MONDRAGON UNIVERSITY´S JOURNEY FROM 1995},
series = {7th International Technology, Education and Development Conference},
booktitle = {INTED2013 Proceedings},
isbn = {978-84-616-2661-8},
issn = {2340-1079},
publisher = {IATED},
location = {Valencia, Spain},
month = {4-5 March, 2013},
year = {2013},
pages = {720-729}}
TY - CONF
AU - J.I. Igartua López AU - N. Errasti Lozares AU - L. Markuerkiaga Arritola
TI - QUALITY ASSURANCE IN HIGHER EDUCATION: MONDRAGON UNIVERSITY´S JOURNEY FROM 1995
SN - 978-84-616-2661-8/2340-1079
PY - 2013
Y1 - 4-5 March, 2013
CI - Valencia, Spain
JO - 7th International Technology, Education and Development Conference
JA - INTED2013 Proceedings
SP - 720
EP - 729
ER -
J.I. Igartua López, N. Errasti Lozares, L. Markuerkiaga Arritola (2013) QUALITY ASSURANCE IN HIGHER EDUCATION: MONDRAGON UNIVERSITY´S JOURNEY FROM 1995, INTED2013 Proceedings, pp. 720-729.
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