Abstract:

The primary objective of this article is to demonstrate that knowledge management is necessary in research and technological laboratories of education. Currently, knowledge is recognized as the main work force behind the competitive success between institutions, and in which all working areas are essential. Thereof, it is necessary to apply this knowledge, tacit or explicit types of models, to the laboratory of research and technology. In general, this knowledge implies a set of experiences, values, information, insights, and ideas that create certain mental structure in the subject to evaluate and incorporate new ideas, knowledge and experiences. Tacit knowledge refers to life exposure, personal and professional experiences which are difficult to express and communicate. This type of knowledge is acquired through socialization and it is a fundamental for the development of the work required in these research laboratories for the interdisciplinary nature of the projects. On the other hand, the explicit knowledge is recognized through information collected from documents, archives, and field research in the workspace. Moreover, it is distinguished for being a formal and systematic knowledge that integrates the acquisition and management of technology. The development of knowledge management has led to the creation and use of a large amount of technological tools in order to support knowledge flows among the agents that make up the knowledge management systems, and as a result, accurate and appropriate information is given according to the needs of each person that requires it opportunely.
In addition, the tools provided by these technologies permit the analysis of information, and the ability to respond to the ideas that are derived from that information. Special importance is given to those tools in organizations, and the contribution of technology in this management. In this way, the main problem identified by companies is to generate a competitive edge that characterizes them.
The term "Information Technology and Communication" is related to all aspects of the handling, processing and communication of information. Within this category, there are new technologies associated with the Internet, data storage, information systems, communications, and many others that facilitate the flow of knowledge in the company, in such a way that by developing new technologies, there will be an increment of the need for talent to be more competitive. The ICTs provide intangible benefits that enterprises did not consider, to the point that if they did not exist, organizations would disappear. The mentioned tools supply competitive advantages; consequently, they constitute the asset. Research and technology laboratories demand the compilation of information and of knowledge management and technology with the only aim to solve the increasing difficulties from a globalized world.
In this article, we conclude that knowledge management and technology research laboratories are necessary in research and technological laboratories, as well as in all organizations. This area is essential for the growth, development and competitiveness of organizations, which as a result generates a wider creation, and competitive areas of work and in the organization.

Keywords:

Knowledge, management technology and information.