About this paper

Appears in:
Pages: 9504-9510
Publication year: 2021
ISBN: 978-84-09-31267-2
ISSN: 2340-1117
doi: 10.21125/edulearn.2021.1920

Conference name: 13th International Conference on Education and New Learning Technologies
Dates: 5-6 July, 2021
Location: Online Conference

MEDIATION AND CONFLICT MANAGEMENT DURING THE COVID-19 PANDEMIC

J.N. Hennemann, Z. Stofkova

University of Zilina (SLOVAKIA)
The pandemic has consequences in bride spectrum of the society. Information and images reaching out evoke different emotions and fears in us. They often lead to misunderstandings, tensions, conflict and even crisis. The fact that personal contacts are currently limited makes things more challenging. For months, the majority of professional communication has been made via virtual platforms. The exchange between participants requires coordinating support from a moderator or mediator. There was observed a lack of overview in virtual communication, the lack of feedback and emotions and commitment. The use of these communication channels will most likely play an important role in a post-pandemic world. Therefore, the authors started to teach and train the studentĀ“s specific skills, improving communication skills and collaboration to communicate and to deal with conflicts face-to-face, approaches to prevent conflicts and an integrating approach to negotiation, mediation process, to create common solutions, conclude an agreement. The paper deals with the processes of conflict prevention and management that resulted from personal meetings towards virtual formats and hybrid approaches. According to the authors, these processes will continue to play a role in the post-pandemic future due to their efficiency and effectiveness. Virtual as well as hybrid settings in their academic courses at different Universities in Slovakia and Germany. The research will be made through questionnaires among the students from different universities concerning the development of communication skills. The results will be applied for further development of curricula of the communication skills and management of conflicts.
@InProceedings{HENNEMANN2021MED,
author = {Hennemann, J.N. and Stofkova, Z.},
title = {MEDIATION AND CONFLICT MANAGEMENT DURING THE COVID-19 PANDEMIC},
series = {13th International Conference on Education and New Learning Technologies},
booktitle = {EDULEARN21 Proceedings},
isbn = {978-84-09-31267-2},
issn = {2340-1117},
doi = {10.21125/edulearn.2021.1920},
url = {http://dx.doi.org/10.21125/edulearn.2021.1920},
publisher = {IATED},
location = {Online Conference},
month = {5-6 July, 2021},
year = {2021},
pages = {9504-9510}}
TY - CONF
AU - J.N. Hennemann AU - Z. Stofkova
TI - MEDIATION AND CONFLICT MANAGEMENT DURING THE COVID-19 PANDEMIC
SN - 978-84-09-31267-2/2340-1117
DO - 10.21125/edulearn.2021.1920
PY - 2021
Y1 - 5-6 July, 2021
CI - Online Conference
JO - 13th International Conference on Education and New Learning Technologies
JA - EDULEARN21 Proceedings
SP - 9504
EP - 9510
ER -
J.N. Hennemann, Z. Stofkova (2021) MEDIATION AND CONFLICT MANAGEMENT DURING THE COVID-19 PANDEMIC, EDULEARN21 Proceedings, pp. 9504-9510.
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