THE RELATIONSHIP BETWEEN ROLE STRESS AND JOB SATISFACTION AMONG TREASURY EMPLOYEES AT THE MINISTRY OF FINANCE, PUTRAJAYA, MALAYSIA

N. Hassan, S.H. Rahmat Ali, R. Matsom

Universiti Teknologi MARA (MALAYSIA)
The purpose of the study is to identify the relationship between role stress (role conflict and role ambiguity) and job satisfaction among the treasury employees at the Ministry of Finance, Putrajaya. In addition, the study also examined the self-reported level of both role conflict, and role ambiguity and job satisfaction among employees as measured by the Role Conflict and Role Ambiguity Scale, and Job Satisfaction Scale. The participants were 331 treasury employees currently working at the Ministry of Finance, Putrajaya. The employees were systematically selected from the total population of 2541 and the data for this study were gathered through questionnaires distribution. The questions for role conflict and role ambiguity were adopted from Rizzo, House, and Lirtzman’s (1970) Role Conflict and Role Ambiguity Scale while questions for job satisfaction were adopted from Spector’s (1994) Job Satisfaction Survey (JSS). The study found that the self-reported level role conflict and job satisfaction was moderate to high. While role ambiguity has high self-reported level. The results of Multiple Regression found that there was a significant positive relationship between each overall role stress, role conflict, and role ambiguity with job satisfaction; (p < 0.05).