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Appears in:
Pages: 4088-4094
Publication year: 2010
ISBN: 978-84-614-2439-9
ISSN: 2340-1095

Conference name: 3rd International Conference of Education, Research and Innovation
Dates: 15-17 November, 2010
Location: Madrid, Spain

CRITICAL SUCCESS FACTORS IN TELECENTRE SUSTAINABILITY: A CASE STUDY OF A TELECENTRE IN BALING, MALAYSIA

S. Hassan, Y. Yusof, M.A. Abu Seman, W.R. Sheik Osman

University Utara Malaysia (MALAYSIA)
The telecentre in Baling is one of the telecentre models in Malaysia that is established under the Universal Service Provision fund. The aim of this particular model is to provide rural community with broadband access and training programme focusing on e-application. Baling telecentre has been operating since 2007, and can be considered as one of the successful implementation of telecentre initiative. Based on the impact analysis that has been done in previous study, we have come to the conclusion that this telecentre has given a positive impact for the rural communities’ life, especially to the teenagers and school children. The stakeholders have initiated several strategies to sustain the telecentre as sustainability is always an issue for any telecentre model. Thus, this study will highlight the initiative of Baling telecentre in order to sustain. A total of 34 respondents, inclusive of 2 operators, 29 users and 3 non users were interviewed using structured questionnaires during the data gathering process. Critical success factors will be discussed. Outcome of the study can be used as a strategy to sustain the operation of telecentres, as well as to develop a new model of telecentre.
@InProceedings{HASSAN2010CRI,
author = {Hassan, S. and Yusof, Y. and Abu Seman, M.A. and Sheik Osman, W.R.},
title = {CRITICAL SUCCESS FACTORS IN TELECENTRE SUSTAINABILITY: A CASE STUDY OF A TELECENTRE IN BALING, MALAYSIA},
series = {3rd International Conference of Education, Research and Innovation},
booktitle = {ICERI2010 Proceedings},
isbn = {978-84-614-2439-9},
issn = {2340-1095},
publisher = {IATED},
location = {Madrid, Spain},
month = {15-17 November, 2010},
year = {2010},
pages = {4088-4094}}
TY - CONF
AU - S. Hassan AU - Y. Yusof AU - M.A. Abu Seman AU - W.R. Sheik Osman
TI - CRITICAL SUCCESS FACTORS IN TELECENTRE SUSTAINABILITY: A CASE STUDY OF A TELECENTRE IN BALING, MALAYSIA
SN - 978-84-614-2439-9/2340-1095
PY - 2010
Y1 - 15-17 November, 2010
CI - Madrid, Spain
JO - 3rd International Conference of Education, Research and Innovation
JA - ICERI2010 Proceedings
SP - 4088
EP - 4094
ER -
S. Hassan, Y. Yusof, M.A. Abu Seman, W.R. Sheik Osman (2010) CRITICAL SUCCESS FACTORS IN TELECENTRE SUSTAINABILITY: A CASE STUDY OF A TELECENTRE IN BALING, MALAYSIA, ICERI2010 Proceedings, pp. 4088-4094.
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