About this paper

Appears in:
Pages: 2782-2791
Publication year: 2013
ISBN: 978-84-616-2661-8
ISSN: 2340-1079

Conference name: 7th International Technology, Education and Development Conference
Dates: 4-5 March, 2013
Location: Valencia, Spain

STUDENT GUIDANCE AND SUPPORT IN SMALL TERTIARY EDUCATION ORGANISATIONS IN NEW ZEALAND

H. Hamerton

Bay of Plenty Polytechnic (NEW ZEALAND)
Within the New Zealand tertiary sector, most studies of the effectiveness of student guidance and support have investigated larger tertiary organisations such as universities and polytechnics which have specialised support staff and units. This study was conducted with 16 small private training establishments, most of whom were providing support to students without the assistance of specialist staff. The aims were to gather information about successful strategies for supporting and guiding students and the effectiveness of these supports from a student perspective, and to share good practice. Focus groups were held with 209 students from 16 private training establishments. Each of the 16 organisations wrote a case study recording the kinds of student feedback they collect, and how they use this evidence to ensure that students receive effective guidance and support. Information from both focus groups and case studies was analysed to identify common themes and examples of good practice. Organisations that provided effective guidance and support fostered relationships between tutors and students and amongst students and provided a wide range of academic supports tailored to students’ needs. They were flexible and adaptable organisations capable of responding well to diverse students and provided practical programmes tailored to industry needs. Good practice included robust mechanisms for obtaining feedback from a range of stakeholders. Successful organisations were values-based and provided a caring family-like environment that was highly valued by students. Findings demonstrate that the most successful organisations were those with an institutional culture that welcomed diverse students and were flexible and willing to adapt to their needs.
keywords: student support.
@InProceedings{HAMERTON2013STU,
author = {Hamerton, H.},
title = {STUDENT GUIDANCE AND SUPPORT IN SMALL TERTIARY EDUCATION ORGANISATIONS IN NEW ZEALAND},
series = {7th International Technology, Education and Development Conference},
booktitle = {INTED2013 Proceedings},
isbn = {978-84-616-2661-8},
issn = {2340-1079},
publisher = {IATED},
location = {Valencia, Spain},
month = {4-5 March, 2013},
year = {2013},
pages = {2782-2791}}
TY - CONF
AU - H. Hamerton
TI - STUDENT GUIDANCE AND SUPPORT IN SMALL TERTIARY EDUCATION ORGANISATIONS IN NEW ZEALAND
SN - 978-84-616-2661-8/2340-1079
PY - 2013
Y1 - 4-5 March, 2013
CI - Valencia, Spain
JO - 7th International Technology, Education and Development Conference
JA - INTED2013 Proceedings
SP - 2782
EP - 2791
ER -
H. Hamerton (2013) STUDENT GUIDANCE AND SUPPORT IN SMALL TERTIARY EDUCATION ORGANISATIONS IN NEW ZEALAND, INTED2013 Proceedings, pp. 2782-2791.
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