Abstract:

Quality assurance in higher education is a process that requires a lot of time, human and material resources. The article describes a conceptual model of methodologies for assessing the effectiveness of management processes in higher education using corrective actions. It presents an approach to modelling of methodologies, objects and activities related to this type of processes. The proposed model is the basis of a project of a computer system for modelling of methods and procedures for quality assessment of higher education. In particular, this specific model includes stages as: building a formalized structure of a standard, generating a report, information flows to fill the report data, analysis of a state, an interim evaluation, analysis of the data, suggestions to make amendments in the system for quality management, corrective actions, feedback and final assessment of the system for quality management.

Keywords:

Conceptual model, quality assurance in higher education, feedback, management processes, corrective actions.