Abstract:

When it comes to digital skills, societies experience a growing divide. Digital needs are being recognized in virtually every industry and digital skills are becoming an important factor in the building of organizations’ market advantage. Managers expect job candidates to achieve a satisfactory work performance in the digital environment shortly after being recruited. They expect all employees to maintain this performance at a relatively constant level, regardless of changes made in the IT environment.
This phenomenon has also been noticed by the educational technology products market, also referred to as EdTech, which is believed to be the largest and most profitable digital sector these days.
The project implemented by the authors aims to develop an approach and software that meet these trends. The team conducts research on an IT solution to support office operation using a computer and business software. The project is a niche in the EdTech area, but it is part of this global, rapidly growing market. The essence of the project is to provide the employee with quanta of knowledge in the here and now mode. The employee works efficiently with a software if they know what to do in the next step. Otherwise, they stop and look for answers to their questions.
The project aims to automatically provide answers in real time in case they are needed, which is important from a human point of view. An eyetracker located on the monitor frame is used to identify the condition of the user. The researchers put forward several hypotheses that are currently being verified in the course of work. According to one of them, it is possible to automatically identify the need for help based on several parameters, including eye movement.
The article presents the results of the first series of tests. It is now possible to develop a method that automatically identifies the need for help; the focus is now on developing another method to identify the screen object associated with the place where the user was lost. The solution to this problem seems less demanding, as the team will refer to the experience at the development project of the WIZLINK product for building digital robots.
The result of the project - a developed approach and software for delivering job-related content to facilitate business software use - is expected in 2021. It is then that the product tests will start, enabling conclusions on the behavior of all methods included in the product.

Keywords:

skills, education, software.