Abstract:

This study examines the differences and points of convergence in the communication patterns of Generation X and Generation Z in Mexico, addressing the growing concern regarding the communication gap among age groups that coexist in family, workplace, and educational settings. The primary objective was to identify how each generation interprets, practices, and evaluates various communicative styles, as well as to determine the sociocultural and technological factors that shape these dynamics. A non-experimental, cross-sectional research design was adopted, using a mixed-methods approach that combined quantitative and qualitative techniques. The sample consisted of 100 participants from Generation X (born between 1965 and 1980) and 100 participants from Generation Z (born between 1997 and 2012), all residing in Mexico. In the quantitative phase, a structured questionnaire was administered to measure the frequency, preferences, and perceptions associated with interpersonal and digital communication. In the qualitative phase, semi-structured interviews were conducted with a subsample of 20 participants from each generation to explore in depth the experiences and meanings linked to their communicative practices. Quantitative findings revealed significant differences in the use of technological tools: Generation Z favors instant communication through mobile applications, prioritizing speed and multimodality (text, emojis, voice notes), while Generation X shows a greater preference for phone calls and more formal messaging. Nevertheless, both generations acknowledged that digital communication is indispensable in their daily lives. Qualitative results indicated that Generation X tends to value clarity and structure in interactions, whereas Generation Z appreciates spontaneity and flexibility. Despite these contrasts, a point of convergence emerged: both generations recognize that communicative effectiveness depends less on the platform used and more on the willingness to adapt to one another. In conclusion, although each generation exhibits communication patterns shaped by distinct technological and cultural contexts, the study demonstrates that communication gaps can be minimized through strategies that promote empathy, adaptability, and intergenerational digital literacy.

Keywords:

Intergenerational communication, Generation X, Generation Z, Sociocultural factors.