Abstract:

Presently, the term “Artificial Intelligence (AI)” is widely used and sometimes loosely in media. Surprisingly, there is not yet any universally accepted definition of AI. To help fill in the gap, this article examines literature and interviews from experts on the meaning of AI. Researchers reviewed 60 papers and interviewed 20 experts in Finland. These experts consisted of professors, chief executive officers, chief technology officers, chief operation officer, and AI leads. The findings of the article showed that AI is beyond a specific technology but is rather a combination of different technologies, systems and devices that use data to perform some complex and complicated tasks. The findings also revealed that AI has some features that distinguish it from other digital technologies or software. This article paves the way for scholars and practitioners on how AI should be defined and clarified.

Keywords:

Artificial Intelligence (AI), Definition of AI, Features of AI.