Abstract:

This work was focused on establishing a ICT governance model for strategic planning, development, decision making, resource allocation and funding. The goal was to develop a framework that will address the needs of managing ICT in Sport University of Tirana. The main instruments used in this study were: 1) surveys (questionnaire using 5 point Likert scales) were conducted involving 95 staff members and 264 students, 2) focus groups (administration council, library, secretary, senate, students representatives), 3) interviews with staff and students that actively participated in TEMPUS Bolalba and TEMPUS Balkansport projects. By investigating the benefits and limitations of the ICT strategy, we were able to develop continual service improvement plans to ensure the IT infrastructure adequately supported user needs. Information technology management plan has been improved as an annual process with quarterly checkpoints, in order to tune planning methodologies as well as make corrections. The success of the implementation and integration of information systems remains a critical issue since systems such as Digital Library, Student Information System and Learning Management System are not yet fully evaluated. The case study concluded that ICT strategy has to migrate from small or medium ICT solutions to centralized service oriented solutions. Findings of this case study were useful to the Sport University administration board, providing guidelines to effectively implement and manage ICT strategies.

Keywords:

ICT Strategy, Tempus projects, Information Systems, LMS.