SERVICE QUALITY IN INDIAN TECHNICAL EDUCATION
Karunya University (INDIA)
About this paper:
Appears in: ICERI2009 Proceedings
Publication year: 2009
Conference name: 2nd International Conference of Education, Research and Innovation
Dates: 16-18 November, 2009
Location: Madrid, Spain
Describing the Service Quality Dimensions in Indian Technical Education and linking those service quality dimensions with student satisfaction with their educational experience.
This study was conducted by administering 21 items of educational quality instrument and a six item satisfaction scale among the engineering students to determine their satisfaction with respect to the service quality that they experience in their education
Among the 5 dimensions of educational service quality faculty members’ communication was most important factor and has significant contribution for the overall satisfaction of the students.
Keywords: technical education, service quality, satisfaction.