About this paper

Appears in:
Pages: 7425-7433
Publication year: 2009
ISBN: 978-84-613-2953-3
ISSN: 2340-1095

Conference name: 2nd International Conference of Education, Research and Innovation
Dates: 16-18 November, 2009
Location: Madrid, Spain

SERVICE QUALITY IN INDIAN TECHNICAL EDUCATION

J. Franklin, M. Metilda, J. Kandaleena

Karunya University (INDIA)
Purpose:
Describing the Service Quality Dimensions in Indian Technical Education and linking those service quality dimensions with student satisfaction with their educational experience.

Design/ methodology/approach:
This study was conducted by administering 21 items of educational quality instrument and a six item satisfaction scale among the engineering students to determine their satisfaction with respect to the service quality that they experience in their education

Conclusion:
Among the 5 dimensions of educational service quality faculty members’ communication was most important factor and has significant contribution for the overall satisfaction of the students.

@InProceedings{FRANKLIN2009SER,
author = {Franklin, J. and Metilda, M. and Kandaleena, J.},
title = {SERVICE QUALITY IN INDIAN TECHNICAL EDUCATION},
series = {2nd International Conference of Education, Research and Innovation},
booktitle = {ICERI2009 Proceedings},
isbn = {978-84-613-2953-3},
issn = {2340-1095},
publisher = {IATED},
location = {Madrid, Spain},
month = {16-18 November, 2009},
year = {2009},
pages = {7425-7433}}
TY - CONF
AU - J. Franklin AU - M. Metilda AU - J. Kandaleena
TI - SERVICE QUALITY IN INDIAN TECHNICAL EDUCATION
SN - 978-84-613-2953-3/2340-1095
PY - 2009
Y1 - 16-18 November, 2009
CI - Madrid, Spain
JO - 2nd International Conference of Education, Research and Innovation
JA - ICERI2009 Proceedings
SP - 7425
EP - 7433
ER -
J. Franklin, M. Metilda, J. Kandaleena (2009) SERVICE QUALITY IN INDIAN TECHNICAL EDUCATION, ICERI2009 Proceedings, pp. 7425-7433.
User:
Pass: