Abstract:

In this article, the authors propose to apply an innovative methodology (quantitive and qualitative) to evaluate musical performances in class, telephone sales business techniques, creating commercial artificial speech or voice recognition. The objectives are to establish the indicators to evaluate the use of voice for a business goal and doing activities in the academic framework. We use a quantitative methodology, with a statistical sample (non probabilistic convenience sample), to find qualitative results in age and sex targeted people. We propose to apply an innovative methodology to evaluate class and education, musical performances, commercials, telephone sales techniques, creating commercial artificial speech or voice recognition. With this method we observe if new technologies and contemporary working practices are bringing performance in business terms, for example shrinking the separation between the act of performance and the document of performance. We conclude we can establish indicators to evaluate business results in the uso of voice. About the use in class, in all the groups, the use of voice through a mechanical means (telephone) achieves higher emotional impact in child voice, low male voice, female voice loud, high volumes and serious tones. In sum, thanks to the discovered indicators, the kind of voice has impact in the business results.