Abstract:

Technophobia, broadly defined as the fear (or anxiety) related to the use of technology, significantly impedes the ability of individuals to engage with digital tools and platforms. In regions with varying levels of technological infrastructure and education, such as South Africa, technophobia has far-reaching implications for digital literacy and access. Therefore, addressing technophobia is critical for fostering an inclusive digital environment and mitigating the widening digital divide. This research looks at how technophobia has impacted the digital divide, with a particular focus on digital access and digital capabilities in South Africa. This study employed an explanatory research design and a quantitative approach. Data was collected through the use of questionnaires distributed across six (6) South African provinces. Data analysis techniques such as factor analysis regression and correlation were employed. The findings of the study indicate that technophobia is a significant predictor of two digital outcomes - digital capability (R² = .749, p < .001) and digital access (Exp(B) = .317, p < .001). These relationships are moderated by the employment status and the educational level of individuals. The findings show that individuals who have completed higher education and have formal employment are mostly unaffected by technophobia. The study concluded that technophobia exacerbates the digital divide, especially among uneducated and unemployed individuals. To bridge the digital divide and promote digital inclusion, it is important to implement strategies that will make education attainable by individuals and reduce unemployment.

Keywords:

Technophobia, Digital Divide, Digital Inclusion, Unemployment.