Abstract:

Times have been changing dramatically over the past few decades with the introduction of new technological inventions. With these inventions, changes have also been taking place rapidly in the way people communicate and acquire information. This has necessitated the need to gain knowledge in accessing the information faster, at any time, from any place.
In today’s global economy, outsourcing of business is increasing significantly. Corporate sectors are finding it very challenging to train their people to work across technology with other cultures and improve the existing business operations. Training is considered as an investment in which the skills and knowledge of the employees are held on equal basis with the corporation’s monetary assets. Based on this backdrop, corporations are looking for more cost-effective ways that would replace the traditional classroom training with technology based training or E-learning. E-learning is a platform that offers just-in-time information, at any place enabling to greatly reduce the expenses incurred in arranging training facilities, travel costs of trainers and employee time away from the job. This paper is intended to give an overview of the key issues faced by instructors or instructional designers in developing e-learning courses to impart training to people in financial sectors like banks, investment funds, and insurance companies in order that they provide financial services to commercial and retail customers. It also outlines some measures in addressing the issues.

Keywords:

e-learning, Financial sectors, adult learning principles, instructional design.