Abstract:

Nowadays and under any scenario, the academic tutoring function is and will continue to be fundamental in Higher Education Institutions (HEIs), since it is an activity that contributes to the student’s integral formation and improves their school careers. Accordingly, there is a genuine interest in opening a new line of research coming from the study entitled "Academic risk in the tutorial function", due to the impact that academic tutoring has on the students' school careers. Consequently, this study is conducted in a context using only electronic media for academic tutoring (e-Tutoring) resulting from the current worldwide health contingency; providing necessary support to university students as a measure to avoid dropping their subjects as a consequence of their adverse conditions to carry out the distance learning-teaching process. For this purpose, the spatial dimension of this study is a HEI working with a semi-attendance modality, analyzing information from various subjects included in two academic programs from the administrative-economic area which had a virtual learning method of six weeks on the February-July 2020 school period. A quantitative methodology with a non - experimental - transversal design with a descriptive reach was employed. The objective of this study is to share the strategies applied by the Tutoring department to inhibit the phenomenon of dropping out university studies (deregister subjects) during the contingency period, analyzing information on enrollment and deregister of students in each of the subjects taught in the aforementioned period, thereby enhancing the operation of the IES Tutorial System through e-tutoring, but mainly to offer support to university students in a contingency period.

Keywords:

Contingency, students, strategies, e-tutoring.