Abstract:

Analysis of student satisfaction questionnaires is often limited to the mean indicator of the analysed department, disregarding the peculiarities of students’ opinions in separate study segments, which can lead to subjective study process assessment results, i.e. biased estimates.

Individual students’ opinions about the study process, their quality, satisfaction with studies, and obtained competencies vary greatly in the academic department with thousands of students. Thus, simple mean of opinions of all department’s students is a good summarizing, but not sufficient characteristics. Usually opinions of students’ vary greatly based on the student’s year of study, study cycle or study programme. Revealed diversity of students’ opinions can become an object of a separate research, which would disclose the peculiarities of study process, various factors affecting this process and, most importantly, the results of this analysis could become useful in ensuring sustainability of study quality and in regulation and management of study process.

The analysis of Vilnius University, Faculty of Economics students’ questionnaire in the suggested article is based on regularly performed student questionnaires, which focus on evaluating dependencies of satisfaction with studies with regards to various influencing factors. Obtained results enable different hypotheses testing related to students’ satisfaction with studies, which in turn is influenced by such factors as the level of pre-university preparation for studies, study results of students, study programme, etc.

Keywords:

Student satisfaction, study process assessment.