DIGITALCLOUD TRAINING PLATFORMS TO CREATE NEW COMPETENCES FOR IT SERVICE MANAGEMENT
1 University of Library Studies and Information Technologies (BULGARIA)
2 Technical University Sofia (BULGARIA)
2 Technical University Sofia (BULGARIA)
About this paper:
Appears in: EDULEARN19 Proceedings
Publication year: 2019
Pages: 7012-7018
ISBN: 978-84-09-12031-4
ISSN: 2340-1117
doi: 10.21125/edulearn.2019.1682
Publication year: 2019
Pages: 7012-7018
ISBN: 978-84-09-12031-4
ISSN: 2340-1117
doi: 10.21125/edulearn.2019.1682
Conference name: 11th International Conference on Education and New Learning Technologies
Dates: 1-3 July, 2019
Location: Palma, Spain
Dates: 1-3 July, 2019
Location: Palma, Spain
Abstract:
Information Technology (IT) service management has changed significantly in recent years. New innovative centers are created to achieve digital transformation in the organization. Services such as smart applications, intelligent process management, and machine learning are developed and maintained by so-called DevOps Centers (Development and Operations). The main challenge for companies is to hire people who can create and serve these innovative solutions. Training in these areas is offered in different forms - online, with a teacher, in universities, in a corporate environment, etc. The development and maintenance of intelligent applications also require practical training to help developers acquire relevant skills.This paper explores various cloud services that can be used to acquire new competencies in IT service management. Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform cloud leaders are being considered as providers of a practical skills environment. The study explores the possibilities for using these environments in building new IT service management competencies.