About this paper

Appears in:
Pages: 1756-1762
Publication year: 2016
ISBN: 978-84-617-5895-1
ISSN: 2340-1095
doi: 10.21125/iceri.2016.1393

Conference name: 9th annual International Conference of Education, Research and Innovation
Dates: 14-16 November, 2016
Location: Seville, Spain

THE DYNAMICS OF INCREASING TEAMWORK QUALITY THROUGH LEARNING STRATEGIES AT THE BANKING INDUSTRY: THE BBVA CASE

C. De Pablos-Heredero1, R. Vazquez-Sierra1, A. García-Martínez2

1Universidad Rey Juan Carlos (SPAIN)
2Universidad de Cordoba (SPAIN)
Banking has always been perceived as a highly hierarchical environment, composed by vertical organigrams with quite differentiated levels. It is very strange that one employee situated in the highest levels relates to a top manager, and in between there are as a mean 10 people (in a vertical structure)

Banks are main services in our societies and the services they serve are used by main part of the population.

An improvement in the relationships employees maintain in the hierarchy is key to increase the satisfaction in the service they offer. For this reason it is important to apply the relational coordination model in this environment. BBVA is increasing its investments in this particular issue. An increase in the teamwork satisfaction level is key in terms of final customer’s services, and in the final results of the Company.

Applying this model may be of interest to identify areas of improvement and innovation.

In this research the results of a survey on relational coordination done to BBVA employees’ is provided. Improvement measures are suggested.
@InProceedings{DEPABLOSHEREDERO2016DYN,
author = {De Pablos-Heredero, C. and Vazquez-Sierra, R. and Garc{\'{i}}a-Mart{\'{i}}nez, A.},
title = {THE DYNAMICS OF INCREASING TEAMWORK QUALITY THROUGH LEARNING STRATEGIES AT THE BANKING INDUSTRY: THE BBVA CASE},
series = {9th annual International Conference of Education, Research and Innovation},
booktitle = {ICERI2016 Proceedings},
isbn = {978-84-617-5895-1},
issn = {2340-1095},
doi = {10.21125/iceri.2016.1393},
url = {http://dx.doi.org/10.21125/iceri.2016.1393},
publisher = {IATED},
location = {Seville, Spain},
month = {14-16 November, 2016},
year = {2016},
pages = {1756-1762}}
TY - CONF
AU - C. De Pablos-Heredero AU - R. Vazquez-Sierra AU - A. García-Martínez
TI - THE DYNAMICS OF INCREASING TEAMWORK QUALITY THROUGH LEARNING STRATEGIES AT THE BANKING INDUSTRY: THE BBVA CASE
SN - 978-84-617-5895-1/2340-1095
DO - 10.21125/iceri.2016.1393
PY - 2016
Y1 - 14-16 November, 2016
CI - Seville, Spain
JO - 9th annual International Conference of Education, Research and Innovation
JA - ICERI2016 Proceedings
SP - 1756
EP - 1762
ER -
C. De Pablos-Heredero, R. Vazquez-Sierra, A. García-Martínez (2016) THE DYNAMICS OF INCREASING TEAMWORK QUALITY THROUGH LEARNING STRATEGIES AT THE BANKING INDUSTRY: THE BBVA CASE, ICERI2016 Proceedings, pp. 1756-1762.
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