University of Zilina (SLOVAKIA)
About this paper:
Appears in: ICERI2019 Proceedings
Publication year: 2019
Pages: 3294-3302
ISBN: 978-84-09-14755-7
ISSN: 2340-1095
doi: 10.21125/iceri.2019.0836
Conference name: 12th annual International Conference of Education, Research and Innovation
Dates: 11-13 November, 2019
Location: Seville, Spain
We can perceive a university knowledge or technology transfer ecosystem as a complex set of relationships between education (curricula and courses), scientific research and the commercialization of their outputs, whose functional aim is to maintain balance and ensure performance between the university's activities.

The objective of proposed contribution is to present the set of indicators of the performance and quality of university knowledge transfer ecosystem in the Slovak conditions and at the University of Zilina.

In relation to the university's tasks in the regional innovation system, relevant processes have been identified through which the university contributes to the creation of innovations. The design, assessment and monitoring of the fulfilment of tasks in the regional innovation system is based on a process approach. The set of indicators of university ecosystem performance and quality is methodologically based on a process approach at the university's quality management system. At the same time it reflects the concept of triple helix in regional innovation policy and the concept of the knowledge triangle in the mission of the university which include the education, research and knowledge and technology transfer. Indicator cards have been designed for individual processes and sub-processes. Each card for each process defines the indicator, the inputs, related activities as well as the outputs, the specific way of measuring the indicator, the way of interpreting the indicator, including its orientation to maximize or minimize. An important part of the indicator card is the data source.

The systematic application of the proposed set of indicators in frame of university quality system management will allow the university to focus on those areas where the indicators reach favourable values and focus on strengthening them. Similarly, it is appropriate to know the indicators, which show up as "weaknesses", where the potential for improvement is possible. The discussion is mainly focused on the effectiveness of monitoring the proposed indicators, their practical applicability, e. g. in the strategic planning of the university, in order not to increase the administrative burden of monitoring processes.
knowledge and technology transfer, university ecosystem, knowledge-intensive business services, indicators