University of Pretoria (SOUTH AFRICA)
About this paper:
Appears in: EDULEARN15 Proceedings
Publication year: 2015
Pages: 4302-4309
ISBN: 978-84-606-8243-1
ISSN: 2340-1117
Conference name: 7th International Conference on Education and New Learning Technologies
Dates: 6-8 July, 2015
Location: Barcelona, Spain
A survey was made of the skills shopping centre managers should have in order to function optimally. Respondents had to rate 40 different skills on a 5-point scale and also indicate the three skills they regard as being the most important.

The survey was completed by 500+ delegates attending the SA Council of Shopping Centres / University of Pretoria Certificate in Shopping Centre Management course. Results for the period 2000-2014 are compared with those of an initial study carried out in 1999 and trends over the 15-year study period are analysed.

The results should be useful for defining and/or revising the curricula for the training of shopping centre managers in Southern Africa and also have implications for similar training programmes world-wide, such as those offered by the International Council of Shopping Centres and the British Council of Shopping Centres, and also for the training of shopping centre managers in Africa
Shopping centre management, skills, South Africa.