Abstract:

The simplicity of access to information has decreased its value. In order to get what others do not have, it created the need to turn to the very essence of success - to the people and to do what they know - their knowledge. In the context of the knowledge economy and knowledge as such, the issue of of their effective management - knowledge management - emerges. The role of knowledge management is to make knowledge available within the enterprise to those who need it, where they need it, when they need it and in a form in which they need it. Purpose-oriented creation, development, use and exploitation of knowledge are of crucial importance for organizations both in terms of ensuring their further development as well as in terms of obtaining and maintaining a competitive advantage. In recent years, it is possible to observe a significant increase in the importance of intellectual capital and its enforcement as the most important form of capital. The transition from information society to a knowledge-based economy sharply increases the importance of knowledge management at both large corporations and small organizations. Companies, non-profit organizations, government and the public sector need to organise knowledge and make it available to competent employees as well as stakeholders so that it is available in a clear and immediately applicable form. This is the role of information systems that provide for knowledge management. In the current turbulent times knowledge becomes the most valuable capital of the company. Expanding globalization forces companies to penetrate into less familiar areas, which makes business management focus attention not only on traditional development resources, which are material resources, financial resources and manpower, but also far less recognized and utilized resource - knowledge. In today's rapidly changing world it ceases to be important to teach someone something that is given because tomorrow it may mean that a learned fact may no longer be true. That's why the ability to find the right information at the right time is more important than ever. The successful application of knowledge management involves understanding and constructive use of learning processes and information flows within the organization.

It is obvious that KM (Knowledge Management) systems are an important contribution to the development of organizations and maintaining their competitiveness. In developing systems for KM it is necessary to bear in mind that the fundamental task is to change processes within the organization and in many cases change the behaviour of workers, or culture in the given organization. From this perspective, technological aspects recede into the background and social and psychological gain considerable importance. Information technologies that support knowledge management are relatively simple and their implementation does not represent a complex problem. A much bigger problem is putting the KM system into practice, i.e. make real use of the knowledge management system. The paper points out that knowledge management is to be understood as a complex discipline that connects people with corresponding knowledge, processes and technological infrastructure that enables knowledge sharing.

Keywords:

Knowledge potential, explicit knowledge, implicit knowledge, tacit knowledge, assistance session, creation of a knowledge base.