THE UTILIZATION OF SYSTEM USABILITY SCALE IN LEARNING MANAGEMENT SYSTEMS: A CASE STUDY OF JEDDAH COMMUNITY COLLEGE

Learning Management System (LMS) have been widely adopted in many higher educational institutions to be in the service of teaching and learning activities. The study was conducted with the aim to investigate the usability of the learning management system (Blackboard) at Jeddah Community College (JCC) from students' perception using System Usability Scale (SUS) survey. The study examined the association between SUS score and different variables: age, prior experience with LMS, ICT skills, attitude toward Internet and LMS usage frequency. All participants were students at JCC. The online survey was sent by email to 81 students who were enrolled in Information Technology (IT) courses during the 2016 summer semester. 25 responses were received and used for data analysis, which corresponds to a response rate of 31%. The findings indicate that the overall mean of SUS score is 64.5 (SD 14.61), which means the system experiences some usability issues. Furthermore, the students’ age is positively associated with SUS score, and there is statistically significance difference in SUS score between age groups.