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FLIPPED TECHNOLOGICAL TRAINING AND DEVELOPMENT USING QUALITY SYSTEMS MANAGEMENT IN THE PUBLIC SERVICES FIELD

D. Bessette1, S. Burton2, M. Dawson3

1National Graduate School of Quality Management (UNITED STATES)
2Jones International University (UNITED STATES)
3University of Missouri-St. Louis (UNITED STATES)
Training and development is ideal for businesses process improvements in many public service fields. Education, development, and training tools are not new concepts, but are ideal, crucial, and responsive in the central utilization of employee training systems for public service fields. The need for public workforce has increased and demanded accelerated technological training and development process that have positive value and achievable gains. One method to surge this problem is to flip the technological training and development tools that have been issued and over used in the past. These tools not only hold back vicious potential from employees, but employees are potentially reaching new method of accelerated and developed education.

The choice of literature for the general stipulation has evolved over a great period of time to encompass walls and barriers to technology and advanced educational transitions. It is these barriers that are currently preventing goals and achievements from being reached through process improvement tactics and tools such that practitioner need to take a different approach to this concept. The critical perspective of ‘quality systems management’ is an approach that positively influences the internal and external practices through processes of benchmarking and integrated methodology to improve and engage new tactics in ways that create and generate achievable and desired goals. The concept of this practice is increasingly wide, but varies depending on the formulation of services that are provided to increase and improve exposure, processes, and results for the department. Only a matter of time separates the given potential from the driving force that creates gains from educational transformations.