Abstract:

The article discusses the individualisation of learning in secondary schools in Russia as a factor in improving the quality of education. The authors rely on the theory of teaching, individualisation of education, quality management in relation to services, etc. Research question: how does the activity of schools on the individualisation of the provision of educational services affect the quality of education in senior classes of secondary schools?

Methods:
Document analysis, expert surveys, mass survey.

The results of the study:
On the example of the experience of one of the regions of Russia - the Perm Territory, the activity of secondary general education institutions on the organization of training of pupils of senior classes in the conditions of transition to an individual approach is analyzed. One of the most important ways to organize this activity is constant tutor support. The degree of development of educational independence, initiative, the responsibility of students, the degree of mastering their competences (extra-curricular and subject-related), social experience, individual progress of the student, preserving the health of students, and other characteristics are the results of individualisation activities.

Today, the quality of educational programs and the content of educational and methodological documents are poorly evaluated or not evaluated at all. To organize a monitoring system, it is necessary to observe the following steps:
1. Organizational step.
2. Research stage.
3. Analytical stage.
4. Reporting and informational stage.

Indicators that collect data are key monitoring tools and a basis for decision making.

Keywords:

Secondary school, quality of educational services, tutor, individualisation of education, quality monitoring, quality assessment, experience of individualising.