Abstract:

Introduction:
Malcolm Baldrige National Quality Award (MBNQA) is a well known model as well as a quality vehicle related to self-assessment purposes.

Objective:
This study analyses the structure, the relations and paths of Malcolm Baldrige National Quality Award (MBNQA) dimensions/subscales or conceptual constructs applied in Greek Tertiary Education System. These dimensions named Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and knowledge management, Workforce focus and Process management may have a different impact on one another and the recognition of their role on a Tertiary Education Organization may suggests the best practices that must be taken and they may function as the appropriate predictors for best organization performance.

Design:
A survey was carried out using a structured questionnaire related to MBNQA dimensions/subscales or conceptual constructs for a sample of 145 Pre-service teachers from ASPETE Thessaloniki in Greece. These subscales were measured items, rated on a seven-point Likert format, ranging from 1 (strongly disagree) to 7 (strongly agree).

Method:
The study focuses on the presentation of the structure, the relations and paths by Implicative Statistical Analysis (ΑSI).

Results:
Implicative Statistical Analysis (ASI) results released a model that presents the strengths of the paths and implicative relations between the dimensions/ subscales or conceptual constructs MBNQA model. These paths made it evidence that the major player assessing quality in Tertiary Educational System are Leadership. Another asset that it must be taken into account is Strategic Planning, which its role is also extremely valuable in succeeded Quality.

Keywords:

MBNQA, model, quality, tertiary, education, system.