MANAGEMENT THROUGH QUALITY AND VOCATIONAL TRAINING: EVALUATION FOR IMPROVEMENT. A CASE STUDY OF A MOROCCAN INSTITUTE FOR VOCATIONAL TRAINING

A. Anajar1, M. Talbi1, A. Khyati2

1School of Science Ben M’sik, Hassan II University (MOROCCO)
2Ecole Normale Supérieure ENS Casablanca (MOROCCO)
In recent years, changes in the socio-professional environment and the speed of Scientific, Technological and Organizational Progress require more responsiveness, adaptability and anticipation from organizations as well as individuals in implementing abilities that are more cognitive than technical. In this unstable and demanding context, competence comes from the ability of being well informed and constantly trained. In Morocco, Vocational Training (VT), which is deeply rooted in the educational system, has become a means for the Development of companies' Competitiveness. Thus, any delay in this regard will be correlated with their substandard performance.

To date, studies have shown the major failures of the Training System (TS) conducted by the Higher Council for Education in 2008 and the Fiftieth Report of Morocco by 2025 among others. These diagnoses indicate the weakness of the internal efficiency of the TS process and the degradation of the Training Quality. Although these drawbacks have been clearly identified, the ineffectiveness of the remedies that have been brought undercovers the permanent hesitation in strategic choices for half a century.

This work is based on an experiment of rating the services provided by a Vocational Training Institute (VTI) with a view to developing a strategy to improve the Management by Quality via a systemic approach, which can be applicable to VT operators.

This paper is based on field research targeted a VTI which was inaugurated by the Government in 2005 as a result of the strategic priorities identified by McKinsey, for the development of Morocco's competitiveness in the field of Offshoring and New Technologies. It is the Casablanca Training Complexe in Offshoring and Information Technology (the CFMOTI). Reviewing the concepts of VT, we recommend that we should evaluate the contribution of the System of Training on Quality of the concerned VTI through a Strategic Diagnosis. The results will for sure identify areas for improvement and recommendations.