About this paper

Appears in:
Pages: 1941-1954
Publication year: 2015
ISBN: 978-84-606-8243-1
ISSN: 2340-1117

Conference name: 7th International Conference on Education and New Learning Technologies
Dates: 6-8 July, 2015
Location: Barcelona, Spain

QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE

R. Amaral, S. Rocha, M. Saraiva, A. Sampaio

University of Évora (PORTUGAL)
The present article is intended to evaluate the quality of training and initial vocational qualification of young people, of professional courses secondary levels, with school accreditation and professional qualification of level IV. In that sense, it´s intended to know the perspective of students of professional courses in various areas of knowledge, their perceptions and expectations about the quality observed in a vocational education organization in Alentejo – Portugal through the SERVQUAL methodology.

With this work it is shown that, on the one hand, the continuous improvement in the quality of vocational education process brings new approaches and best strategies in order to achieve competitive and sustainable development. On the other, it was found that the need for investment in quality management systems must not be separated from the acquisition of specific knowledge, justifying the analysis of perceptions of trainees in vocational education.
@InProceedings{AMARAL2015QUA,
author = {Amaral, R. and Rocha, S. and Saraiva, M. and Sampaio, A.},
title = {QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE},
series = {7th International Conference on Education and New Learning Technologies},
booktitle = {EDULEARN15 Proceedings},
isbn = {978-84-606-8243-1},
issn = {2340-1117},
publisher = {IATED},
location = {Barcelona, Spain},
month = {6-8 July, 2015},
year = {2015},
pages = {1941-1954}}
TY - CONF
AU - R. Amaral AU - S. Rocha AU - M. Saraiva AU - A. Sampaio
TI - QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE
SN - 978-84-606-8243-1/2340-1117
PY - 2015
Y1 - 6-8 July, 2015
CI - Barcelona, Spain
JO - 7th International Conference on Education and New Learning Technologies
JA - EDULEARN15 Proceedings
SP - 1941
EP - 1954
ER -
R. Amaral, S. Rocha, M. Saraiva, A. Sampaio (2015) QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE, EDULEARN15 Proceedings, pp. 1941-1954.
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