IMPLEMENTATION OF INTERNAL QUALITY ASSURANCE IN HIGHER EDUCATION INSTITUTION IN SAUDI ARABIA: INVESTIGATION WITH A FOCUS ON TWO CASE STUDIES

N. Al-Zahrani

University of East Anglia (UNITED KINGDOM)
Quality in higher education means the ability of the total properties and features of a product to meet the requirements of the students, the labour market, the community, and all other internal and external beneficiaries. To achieve quality education, all human resources policies and systems, and other methods, processes and infrastructure create favourable conditions for innovation and creativity to ensure educational requirements are met which enable students to reach the required level. The purpose of this study is to address the issue of quality assurance (QA) and accreditation implementation and its practices in Saudi higher education in two contrasting case studies, a female and a male sections at King Abdul-Aziz University, through the views of the heads of faculties, teaching staff and academic staff involved in administrative / managerial work related to QA and accreditation within the university. This study investigates the most significant variables of the quality system. In order to explore the local conditions and challenges of implementing QA and accreditation, 42 interviews were conducted alongside policy document analysis in both sections.