About this paper

Appears in:
Page: 2944 (abstract only)
Publication year: 2015
ISBN: 978-84-606-5763-7
ISSN: 2340-1079

Conference name: 9th International Technology, Education and Development Conference
Dates: 2-4 March, 2015
Location: Madrid, Spain

ORGANIZATIONAL SELF ASSESSMENT USING MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA

M. Almazkour

Kuwait University (KUWAIT)
The purpose of this paper is to focus on the importance of quality assurance in higher education institutions. And to investigate the possibility for Kuwait University of adapting Malcolm Baldrige framework. Malcolm Baldrige National Quality Award (MBNQA) was established in 1987 in USA to encourage organizations to deploy quality as a competitive strategy. The MBNQA education criteria was intended to be broadly applicable to educational setting at all levels. The paper provides an empirical investigation of how MBNQA Criteria could operate during organizational self-assessment. This help Kuwait university to create a baseline measure. A survey instrument was developed based on specific education criteria of MBNQA and was distributed to Kuwait University's faculty members.

The MBNQA criteria for performance excellence dimension includes:
(1) leadership;
(2) strategic planning;
(3) customer and market force;
(4) measurement, analysis, and knowledge management;
(5) human recourse focus;
(6) process management;
(7) business results.

The results of the study lead to identification of strengths, weaknesses and improvements need; and fostering self reflections. Therefore, the recommendations of the study assist in the improvement process toward excellence.
@InProceedings{ALMAZKOUR2015ORG,
author = {Almazkour, M.},
title = {ORGANIZATIONAL SELF ASSESSMENT USING MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA},
series = {9th International Technology, Education and Development Conference},
booktitle = {INTED2015 Proceedings},
isbn = {978-84-606-5763-7},
issn = {2340-1079},
publisher = {IATED},
location = {Madrid, Spain},
month = {2-4 March, 2015},
year = {2015},
pages = {2944}}
TY - CONF
AU - M. Almazkour
TI - ORGANIZATIONAL SELF ASSESSMENT USING MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA
SN - 978-84-606-5763-7/2340-1079
PY - 2015
Y1 - 2-4 March, 2015
CI - Madrid, Spain
JO - 9th International Technology, Education and Development Conference
JA - INTED2015 Proceedings
SP - 2944
EP - 2944
ER -
M. Almazkour (2015) ORGANIZATIONAL SELF ASSESSMENT USING MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA, INTED2015 Proceedings, p. 2944.
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