Abstract:

With the advent of the Internet, and global completion of quality of learning, not only the need for online tutoring emerged but has seen a significant development in this type of technology learning in recent years. This directed the academic institutions worldwide to take the advantage of applications and tools found for online tutoring, particularly in higher education. Furthermore, it provided unique experiences in this area worthy of this study, it draw conclusions and set example on these universities in multiple countries in the world.
Various universities in several Arab countries have adopted this type of education, including rationale geographical barrier, distance between learners, abilities, capabilities and the increase of more innovational and educational institutions. The rationale of social and cultural rights of the proliferation of learning widely, and the economic rationale of providing services and learning appropriate with those segment of students who are either deprived or poor, taking into account personal, psychological and individual differences among learners, consequently, restoring the confidence of adult learners, their ability to continue learning and the opportunities that are associated with this kind of learning.
The Arab Open University (AOU) is a pan-Arab non-profit institution established as an open easy accessible university providing higher education; targeting the differential traits and needs of students such as the underprivileged irrespective of gender, ethnicity, disability, and socio-economic status. Therefore, the aims and objectives of the AOU are influenced by its social agenda.

Study Problem:
The problem of the study is to determine the services used by the teachers on the university website that would help students to complete the Open Learning. It aims on looking at the development of open education and electronic services offered for students. In so, they can learn at any time, any place and any capacity. Before starting to develop and increase these services, this study should seek the facilities of services that the students are already using, have used and the impact of these services in quality education and ‘open’ system learning. Thus, utilizing the Open Learning Resources for paramount usage and moreover, filling the gap that challenges the above mentioned barriers for students.

Research questions:
1. What are the online tutoring services available on the learning management system (LMS) for the Arab Open University?
2. What learning management system (LMS) services are used by online tutoring in the Arab Open University?
3. What is the Arab Open University’s perception for online tutoring, the quality of interventions (i.e. Affective, Dialogic, Focusing, Flexibility, Timing, Accessible, and Communicating) in online tutoring services?

Keywords:

Open Learning, Online Tutoring, e-learning, Moodle, LMS.