About this paper

Appears in:
Pages: 5124-5130
Publication year: 2012
ISBN: 978-84-615-5563-5
ISSN: 2340-1079

Conference name: 6th International Technology, Education and Development Conference
Dates: 5-7 March, 2012
Location: Valencia, Spain

THE SCOPE AND LIMITS OF THE PROCEDURE OF EVALUATION THE UNIVERSITY STUDENTS’ SATISFACTION BY USING QUESTIONNAIRES

J. Aldaroso, M.A. Cantera

University of Basque Country (SPAIN)
The aim of this article is to highlight the process implemented to plot the opinion of university students about teaching method and the tool used for it, the questionnaire. Is important to make an assessment about the advantages and limitations of this tool and the output can be get by this process for decision-making for its receivers (teacher, Government of the Faculty, Quality Management Committee).

The main advantages of the process of measuring the perception of students using questionnaires are basically that it saves time and costs for the organization, while it generates other kind of intangible costs that not are valued by managers: the possibility of no representative plots of students when the interviewers carry out the questionnaire because students don’t know when they will be interviewed; the costs of fulfilling many identical questionnaires in a short period of time, that causes an indifference attitude in students; the probability that most of the persons who fulfil the questionnaire are who are unsatisfied about teacher; and a low participation rate of students. These motifs are enough to try ameliorating the procedure to measure the satisfaction to handle high quality information for improve the teaching method and accordingly to implement preventive and corrective actions for the future.
@InProceedings{ALDAROSO2012SCO,
author = {Aldaroso, J. and Cantera, M.A.},
title = {THE SCOPE AND LIMITS OF THE PROCEDURE OF EVALUATION THE UNIVERSITY STUDENTS’ SATISFACTION BY USING QUESTIONNAIRES},
series = {6th International Technology, Education and Development Conference},
booktitle = {INTED2012 Proceedings},
isbn = {978-84-615-5563-5},
issn = {2340-1079},
publisher = {IATED},
location = {Valencia, Spain},
month = {5-7 March, 2012},
year = {2012},
pages = {5124-5130}}
TY - CONF
AU - J. Aldaroso AU - M.A. Cantera
TI - THE SCOPE AND LIMITS OF THE PROCEDURE OF EVALUATION THE UNIVERSITY STUDENTS’ SATISFACTION BY USING QUESTIONNAIRES
SN - 978-84-615-5563-5/2340-1079
PY - 2012
Y1 - 5-7 March, 2012
CI - Valencia, Spain
JO - 6th International Technology, Education and Development Conference
JA - INTED2012 Proceedings
SP - 5124
EP - 5130
ER -
J. Aldaroso, M.A. Cantera (2012) THE SCOPE AND LIMITS OF THE PROCEDURE OF EVALUATION THE UNIVERSITY STUDENTS’ SATISFACTION BY USING QUESTIONNAIRES, INTED2012 Proceedings, pp. 5124-5130.
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