Abstract:

It is the desire and pride of established organizations, whether learning or business, to satisfy the needs of customers through good service delivery, and they should seek to do this in every available fastest format, as to make for growth and development. The potential of e-resources through online service delivery has been recognized to satisfy this need.

On this backdrop, this study observes that the level of bandwidth availability on institutional networks and its impact on quality of service (QoS) can potentially affect the growth of e-library service delivery in Nigerian learning institutions. And this has recently become a worry to System Librarians. Existing networks experience usability traffic record of slow packets transfer which leaves a user frustrated and dissatisfied with rate of service delivery.

Clients complaint of fluctuations in network throughput when several users are logged on to computers, present indications of shared bandwidth deployment, which is seen as inadequate for large and busy institutional networks.

In examining the e-user experience and the quality of service in Nigerian learning institutions, it is the opinion of this paper that network professionals and Librarians should require internet service providers (ISPs) to define bandwidth status as well as streamline service allocation of internet networks.

In this study a qualitative method of inquiry was used and analysed thematically.