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Author: Tatiana Salimova
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THE SPECIFIC FEATURES OF CUSTOMER RELATIONSHIP MANAGEMENT IN HIGHER EDUCATIONAL INSTITUTIONS
N. Vatolkina, T. Salimova - ICERI2011 Proceedings - pages 6795-6804.
DEVELOPMENT OF THE SERVICE QUALITY ASSESSMENT SYSTEM AT THE ORGANIZATION
N. Vatolkina, T. Salimova - ICERI2010 Proceedings - pages 839-847.