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Author: Pablo Muñoz-Gallego
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SERVICE AND E-SERVICE QUALITY AND SATISFACTION OF STUDENTS FROM THE EUROPEAN HIGHER EDUCATION AREA: A MEASUREMENT SCALE OF QUALITY OF HIGHER EDUCATION FROM A STUDENT'S PERSPECTIVE
J. Ortega-Mohedano, M.J. Rodríguez-Conde, P. Muñoz-Gallego - ICERI2018 Proceedings - pages 4129-4137.