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Author:
Heleno Polisseni Cordeiro
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SERVICE DESIGN: UNDERSTANDING SCENARIOS, ANALYSIS AND POSSIBILITIES OF INSERTION
J. Pires de Avelar
,
R. Luiz Gomes
,
E. José Carpintero Rezende
,
H. Polisseni Cordeiro
-
INTED2012 Proceedings
-
pages 2847-2856.