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UNDERSTANDING SERVICE RECOVERY MANAGEMENT THROUGH IN CLASS EXERCISE WITH USER GENERATED CONTENTS
M. Gallarza
,
G. Del Chiappa
,
M. Lewis
-
ICERI2017 Proceedings
INVESTIGATING MOTIVATIONS AND INFORMATION SOURCES DRIVING UNIVERSITY CHOICE: INSIGHTS FROM ITALY
M. Pinna
,
G. Del Chiappa
,
M. Gallarza
-
ICERI2016 Proceedings
ARE YOU A LOCAVORE? MAKING MASTER STUDENTS IDENTIFY LOCAVORIM BEHAVIOUR THROUGH IN-DEPTH INTERVIEWS
M. Gallarza
,
G. del Chiappa
,
R. Sanchez-Fernandez
,
M. Serrano-Arcos
-
ICERI2021 Proceedings