DIGITAL LIBRARY
KNOWLEDGE MANAGEMENT PRACTICES IN HIGHER EDUCATION INSTITUTES: A DIFFERENT APPROACH
1 Sharif University of Technology (IRAN)
2 Tehran University (IRAN)
About this paper:
Appears in: EDULEARN09 Proceedings
Publication year: 2009
Pages: 2427-2438
ISBN: 978-84-612-9801-3
ISSN: 2340-1117
Conference name: 1st International Conference on Education and New Learning Technologies
Dates: 6-8 July, 2009
Location: Barcelona ,Spain
Abstract:
A wide variety of organizational practices have been proposed to support the creation, storage and transfer of knowledge, yet it is often unclear how these practices relate to one another in their contribution to organizational performance. This study develops a categorization system for knowledge management practices in higher education based on two dimensions: the practices’ role in the problem-solving process, and the type of problem they address. Analysis of survey data supports the proposed framework and uncovers two higher order factors that correspond to the concepts of exploration and exploitation. By focusing attention on the importance of problem-solving in transforming knowledge into business value, this research suggests a new way to understand the connection between knowledge management practices and organizational goals.



Keywords:
knowledge management, decision-making, problem-solving, higher education.